Privacy Policy

Effective date: 10/09/2025 Overview This Privacy Policy explains how KING SOFTWARE collects, uses, discloses, and safeguards information when providing WhatsApp API services. Data Controller and Contact For portal account data, KING SOFTWARE is the controller; for end‑customer messaging data processed on customer instructions, KING SOFTWARE is a processor. Contact: kingssoftware01gmail.com. Data We Collect Account data: name, email, phone, company, billing. Technical data: device, IP, logs, identifiers, API usage, error events. Messaging metadata: sender/receiver IDs, timestamps, delivery/read events, template IDs/categories. Message content: only as necessary to transmit/display messages, subject to platform constraints. Support data: tickets, chat transcripts, attachments. Sources Directly from users/admins; via integrations (Meta Business Manager, WhatsApp Business Platform); and through cookies/SDKs on the portal. Purpose and Legal Basis Operate the service, authenticate users, route/deliver messages, manage templates, comply with platform rules (contract). Billing, fraud prevention, security, and abuse detection (legitimate interests/legal obligation). Product analytics and improvement using aggregated or de‑identified data (legitimate interests). Marketing with consent where required; opt‑out available. Sharing With processors/sub‑processors for hosting, logging, analytics, and support; with Meta/WhatsApp for platform operation; with payment providers for billing; with authorities as required by law; and during corporate transactions with safeguards. International Transfers Data may be processed in multiple regions; standard contractual clauses and safeguards are applied where required. Retention Personal data retained only as long as necessary for stated purposes or as required by law/contract. Message content retention follows customer configuration and platform limits. Security Administrative, technical, and physical measures including encryption in transit, access controls, logging, least‑privilege, network segmentation, and vulnerability management. Incident response and breach notifications per law. User Rights Depending on jurisdiction: access, correction, deletion, portability, restriction, and objection. Requests: kingssoftware01gmail.com. For data processed on behalf of customers, requests should go to the customer (controller). Cookies and Similar Technologies Functional cookies for session/auth; optional analytics with consent where required; controls in browser and portal settings. Children Services are not directed to children under 16 (or lower age where permitted). No knowing collection of children’s data. Platform Policies Use of the Services is subject to platform terms, including template approvals, conversation categories, and the customer‑service window. Where platform rules conflict, those rules may govern messaging behavior. Changes This Policy may be updated with notice. Continued use after changes indicates acceptance. Contact Data protection contact: kingssoftware01gmail.com. Address: [Company Address]. Next steps Share your jurisdiction and company address to complete the governing law/venue and contact sections. Consider adding a Data Processing Agreement (DPA) and a sub‑processor list if acting as a processor for customers. Have local counsel review for compliance with applicable laws (e.g., Indian IT/DPDP Act, GDPR, CCPA).